|
Kevin
Singleton |
|||
|
153 Little |
|||
|
|
|
|
|
|
TECHNICAL
SUMMARY |
|
|
|
|
Hardware: |
Dell PowerEdge Servers, Dell iSCSI SAN
(Equalogic), Dell Latitude notebooks and Optiplex workstations, Palm, Windows CE, and
Blackberry-based handheld devices, Cisco/D-Link/Netgear/Linksys/Motorola
802.11a/b/g wireless communications equipment, Watchguard
Firebox Firewalls, Cisco switches, routers, firewalls, Toshiba CIX/CTX
telephone equipment |
||
|
Software: |
Windows Server 2008, 2003, VMWare ESXi, Citrix Xencenter, Windows
7 and XP Professional, Microsoft Exchange 2007, Blackberry Enterprise Server,
FrontRange Goldmine and HEAT, Microsoft SQL 2005,
Active Directory, SMS, WSUS, Watchguard Firebox Fireware Pro, Microsoft IIS, Windows Office SharePoint
2007, TCP/IP, VLANs, VPN, management of private and public IP address space |
||
|
|
|
|
|
|
EXPERIENCE DPSciences |
|
|
|
|
Customer Support
Engineer |
|
Sharon, PA |
|
|
|
|
2010-Present |
|
|
·
Remote support of customer’s health care network
infrastructure, including large Citrix farm (Citrix 4.5 and Xenapp, both physical and virtual (VMWare
ESXi), Exchange 2007, SharePoint 2007, SQL 2005 and
2008 and Oracle database servers, Blackberry
Enterprise servers, and multiple application and file servers. ·
Manage application distribution, patch management, Active
Directory administration, and anti-malware software delivery. ·
Exchange, Active Directory, and SharePoint scripting
via Powershell 2.0 and VBScript. ·
Management of a variety of consumer and commercial
grade WAN circuits, including business-class DSL, cable, T1, and multiple
wireless links. ·
Provide vendor management for application,
infrastructure, and hardware support, including enterprise-level apps, WAN
circuits, and desktop/network/server hardware. |
|||
|
Matrix Solutions |
|
|
|
|
Network Administrator |
|
2006-2010 |
|
|
|
·
Design, plan and execute Exchange 2007
migration from POP mail system, including redirection of MX records,
configuration of firewall policies, OWA deployment, ActiveSync and BES
integration providing integrated messaging and communication to the
organization. ·
Produce, document, and test comprehensive
disaster recovery program. Create
3-level DR plan to encompass multiple disaster scenarios, including web-based
communications (SMS and e-mail), forwarding of telecommunications, key contact
and customer notification, support call routing, and utility and emergency
services contacts, creating a dependable plan of action in the event of a
disaster that reduces the overall impact to the customer base. |
||
|
|
·
Design and implement multiple Microsoft
SQL 2005 Server environments for Development, QA, and production use. ·
Support multiple-server environments,
including SQL, Sharepoint, and Exchange including
tuning, patch management, and break/fix service to increase security and
server uptime. ·
Administer Active Directory network,
including resource permissions and GPOs, and manage all malware protection
for network servers and workstations. ·
Redesign Sharepoint
environment, ugrade to MSOffice Sharepoint
2007, and deploy new IIS and Apache web servers. ·
Provide ongoing support of iSCSI SAN storage, including storage for virtual servers. |
||
|
|
·
Research, recommend, and requisition
appropriate hardware and software technology to accommodate business growth
and application development. |
||
|
|
·
Devise and deploy VMWare
virtual server environment for QA and Development use (Created ESX host
server housing multiple Windows Servers and Windows workstations for
SQL-based application). |
||
|
|
·
Construct and configure Citrix Xenapp 4.0 server environment to replicate customer
environment and for application deployment and user acceptance testing. |
||
|
|
·
Improve accessibility and security by
implementing modern SSL VPN solution and terminal services server access to
internal applications. |
||
|
|
·
Improve total cost of ownership by
improving uptime to five nines using redundant server strategies for
mission-critical applications. ·
Evaluate and procure technology services,
hardware and software from suppliers and vendors. |
||
|
|
·
Manage telecomm and data circuit contracts
to reduce costs and improve throughput. |
||
|
Software
Support Specialist |
2004-2006 |
||
|
|
·
Provide remote application support for
proprietary software supporting the media sales industry. |
||
|
|
·
Perform database configuration and installation, provide customer support and systems
consulting, and both initial and on-going training. |
||
|
|
·
Technical skills include remote desktop
support, telephone support, and management of shared application on a variety
of complex network systems. |
||
|
|
·
Provide remote application support for
proprietary software supporting the media sales industry. |
||
|
|
|
|
|
|
Teksystems |
|
|
|
|
Field Technician |
|
2004 |
|
|
|
·
Develop and configure HIPAA-compliant
workstations. |
||
|
|
·
Install workstations in phlebotomy labs
and train technicians. |
||
|
|
·
Develop and configure HL-7 compliant
bridged database connections. |
||
|
|
·
Troubleshoot and resolve issues involving
DSL, Cable, and dial-up connectivity. |
||
|
|
·
Work with local and national help desk
technicians to solve complex VPN and application issues. |
||
|
|
|
|
|
|
CIGNA Healthcare |
|
|
|
|
Sr.
Network Administrator |
|
1996-2004 |
|
|
|
·
Work with cabling vendor to design and layout
400-station LAN with 4 LDFs and MDF, gigabit fiber drops to high-capacity
switches and copper fast Ethernet. ·
Planned and executed server room design, including
server rack positioning, electrical drops, telecom equipment positioning, and
voice system punchdown loom. ·
Coordinate large-scale projects, including
major facility construction and move and migration to new LAN infrastructure. |
||
|
|
·
Implement multi-homed WAN systems,
including CISCO routers and switches on fiber backbone. |
||
|
|
·
Deploy and migrate Windows NT domain
controllers and Windows 2000 Active Directory servers. |
||
|
|
·
Create accounts and train users on internally-developed
ERP applications used for resource management, payroll, and billing. |
||
|
|
·
Manage multi-server NT LAN/WAN environment
for mission-critical 24-hour call center. |
||
|
|
·
Plan, document, and successfully test
Disaster Recovery Plan to minimize total system downtime. |
||
|
|
·
Administer NT user accounts, e-mail, and
internet connectivity for local and remote users via VPN. |
||
|
|
·
Manage desktop application installations
using Marimba Tuner and Active Directory. |
||
|
|
·
Develop and deploy fully redundant server
systems using RAID 5 and 50. |
||
|
|
·
Reconfigure entire server farm to
eliminate domain controllers, and join enterprise domain model. |
||