Matrix Solutions, Pittsburgh, Pennsylvania 2006 – Present
Network Administrator
Produce, document, and test comprehensive disaster recovery program. Create 3-level DR plan to encompass multiple disaster scenarios, including web-based communications (SMS and e-mail), forwarding of telecommunications, key contact and customer notification, support call routing, and utility and emergency services contacts.
Implement Exchange 2007 Server and migrate e-mail environment from POP3 Imail server.
Design and implement multiple Microsoft SQL 2005 Server environments for Development, QA, and production use.
Research, recommend, and requisition appropriate hardware and software technology to accommodate business growth and application development.
Deploy VMWare virtual server environment for QA and Development use (Created ESX host server housing multiple Windows Servers and Windows workstations for SQL-based application).
Construct and configure Citrix Xenapp 4.0 server environment to replicate customer environment and for application deployment and user acceptance testing.
Administer Active Directory network, and manage all network servers and workstations.
Manage Sharepoint IIS and Apache web servers.
Improve accessibility and security by implementing modern SSL VPN solution and terminal services server access to internal applications.
Improve total cost of ownership by improving uptime to five nines using redundant server strategies for mission-critical applications.
Manage telecomm and data circuit contracts to reduce costs and improve throughput.
Provide LAN/WAN support for internal and external customers including public IP address space administration for DNS and MX communication.
Deploy multiple AD domains to provide security and privacy for QA testing.
Manage firewall access security and anti-malware security. Recommend, purchase and deploy all computer and telecomm equipment.
Manage building access control and facilities maintenance, including electrical and HVAC controls.
Matrix Solutions, Pittsburgh, Pennsylvania 2004 – 2006
Software Support Specialist
Provide remote application support for proprietary software supporting the media sales industry.
Perform database configuration and installation.
Provide customer support and systems consulting, and both initial and on-going training.
Technical skills include remote desktop support, telephone support, and management of shared application on a variety of complex customer network systems including Citrix-based deployments, wide-area network deployments, and shared storage (SAN and NAS) deployments.
Teksystems, Pittsburgh, Pennsylvania 2004
Field Technician
Develop and configure HIPAA-compliant workstations.
Develop and configure HL-7 compliant bridged database connections.
Troubleshoot and resolve issues involving DSL, Cable, and dial-up connectivity.
Work with local and national help desk technicians to solve complex VPN and application issues.
Install workstations in phlebotomy labs and train technicians.
CIGNA Healthcare, Dallas, Texas 1996 - 2004
Sr. Network Administrator
Coordinate large-scale projects, including planning cabling installation project for 400+ node LAN.
Supervise major facility move and migration to new LAN infrastructure.
Plan, document, and successfully test Disaster Recovery Plan for large-scale call center.
Manage multi-server NT LAN/WAN environment for mission-critical 24-hour call center.
Implement multi-homed WAN systems, including CISCO routers and switches on fiber backbone with multiple T-1 PRIs and ISDN failovers.
Migrate multi-floor LAN from Type I cabling utilizing CAUs, MAUs and LAMs to ethernet on token-ring CAT-5.
Administer Active Directory accounts, e-mail, and internet connectivity for local and remote VPN users.
Deploy and migrate Windows NT domain controllers and Windows 2000 Active Directory servers.
Train new computer users and promote understanding of systems and applications.
Manage desktop application installations using Marimba Tuner and Active Directory.
Develop and deploy fully redundant server systems using RAID 5 with failover technology.
Reconfigure server farm to eliminate domain controllers, and join enterprise domain model.
Texas Guaranty Association, Dallas, Texas 1994 - 1996
LAN Admin
Perform server maintenance, network troubleshooting, and data backups.
Deploy new equipment, including server and workstation hardware, and extend LAN (10-base 2) cabling.
Assist employees with desktop software, printing, communications, and storage issues.
Escalate complex problems to support team at Corporate.
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